Returns & Refunds

We want your ritual to feel right. If something isn't working out, here's exactly how we handle it.

30-day return window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unopened, unused, and in its original sealed packaging with any outer seal, box, or wrap intact.

Opened skincare

For health and hygiene reasons, we cannot accept returns on skincare that has been opened, used, or had its safety seal broken. This includes sheet masks, toner pads, ampoules, serums, creams, cleansers, and sunscreens. This is standard practice across the beauty industry and it protects every customer who orders from us.

The exception: if a product arrives damaged, leaking, expired, or is not the item you ordered, we will make it right regardless of whether it has been opened. See “Damaged or incorrect items” below.

How to start a return

Email hello.yorubeauty@gmail.com with your order number and the item(s) you'd like to return.
Tell us briefly why — it helps us curate better.
We'll reply within 1–2 business days with a return authorization and the return address.

Please don't ship anything back before you receive a return authorization from us. Unauthorized returns may not be processed.

Who pays return shipping

Change of mind: you cover return shipping. We recommend a tracked service — we can't refund a parcel that never arrives.
Our error, or a damaged, defective, or expired item: we cover return shipping, or we simply replace the item without asking you to ship anything back.

Original shipping charges are non-refundable unless the return is the result of our error.

Damaged or incorrect items

Contact us within 7 days of delivery at hello.yorubeauty@gmail.com with your order number and clear photos of the item and the outer packaging. We'll send a free replacement or issue a full refund, whichever you prefer. In most cases no return shipment is required.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take an additional 2–10 business days to appear on your statement.

If a return doesn't meet the conditions above — for example, it arrives opened when returned for change of mind — we'll contact you before making a decision and offer to ship the item back to you at your cost.

Exchanges

The fastest way to exchange is to request a refund for the original item and place a new order. If you'd prefer a direct exchange, email us and we'll arrange it.

Non-returnable items

Opened or used skincare (see the exception above)
Gift cards
Items marked “final sale” at the time of purchase
Items returned more than 30 days after delivery

Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn't entered fulfillment yet, we'll cancel it and refund you in full. Once an order has shipped, it falls under the return process above.

Lost or undelivered parcels

If tracking shows delivered but you haven't received your parcel, please check with your household and neighbors first, then contact us within 14 days of the delivery date. If tracking has stalled for more than 10 business days, reach out and we'll open a carrier investigation on your behalf.