Contact
A real person reads every message. If you have a question about a formula, an order, a return, or which step something belongs in — ask.
Reach us
Email: hello.yorubeauty@gmail.com
Phone: +1 (747) 203-9577
Hours: Monday to Friday, 9:00am – 5:00pm Pacific Time
Response time: within 1–2 business days
Where we are
YORU
1157 Winchester Ave, Apt A
Glendale, CA 91201
United States
This is our business and correspondence address. It is not a retail storefront, and please don't send returns here without a return authorization — email us first and we'll send the right address.
Before you write
These pages answer most questions in a few seconds:
- FAQ — shipping times, authenticity, layering, ingredients
- Shipping Policy — rates, free shipping threshold, delivery windows
- Returns & Refunds — the 30-day window and how to start a return
- Terms of Service
Order questions
Include your order number and, if something arrived damaged or incorrect, a photo of the item and the outer packaging. It lets us fix it on the first reply instead of the third.
Wholesale, press, and partnerships
Email hello.yorubeauty@gmail.com with “Wholesale”, “Press”, or “Partnership” in the subject line and we'll route it properly.
Product advice
Tell us your skin type, what you're already using, and what you'd like to change. We'll tell you honestly whether we carry something that helps — and if we don't, we'll say so.
We can offer general product guidance only. We're not able to give medical advice. If you have a diagnosed skin condition, are pregnant or nursing, or use prescription treatments, please speak to a dermatologist before starting something new.